Annual Performance Progress Report - Part I, Managing for Results
Time Period: Fiscal Year 2003 – 2004

Agency: Teacher Standards & Practices Commission	Date Submitted: 11/1/04	Version No.: 1
Contact: Vickie Chamberlain	Phone: (503) 378-6813
Alternate: Keith Menk	Phone: (503) 378-3757

Agency Name: Teacher Standards & Practices Commission		Agency No.: 58400
The following questions shed light on how well performance measures and performance data are leveraged within your agency for process improvement and results-based management.
1 How were staff and stakeholders involved in the development of the agency’s performance measures?	TSPC management staff met to discuss the performance measures adopted by the Commission in 2002. The review by staff focused on whether the measures were relevant, measurable and useful in guiding management decision making. The staff also reviewed whether there were too many measures. These recommendations were then taken as a information item to the October 2004 Commission meeting for discussion by Commission members and stakeholders.
2 How are performance measures used for management of the agency?	The measures developed in 2002 were not ideal for the organization. There were too many measures and the data collected was not ideal for measuring efficiency, effectiveness and accomplishment of the vision. It has been recommended that several measures be deleted and/or modified. It has also been recommended a measure on culturally competency be added.
3 What training has staff had in the use performance measurement?	Limited training has been provided to some of the management staff in development and use of performance measures.
4 How does the agency communicate performance results and for what purpose?	TSPC reports the performance measures through publication of the Commission’s minutes when the measures are considered. This Annual Report will become part of the Commission’s agenda. www.tspc.state.or.us
5 What important performance management changes have occurred in the past year?	TSPC continues to upgrade technology, work on improving proficiency in processing licenses, increased our turn around of email and telephone calls and improved our reputation with the education community.